Your Data, Our Responsibility

nupk Privacy Policy — How Your Personal Information Is Protected

Your trust in nupk is our greatest asset. This policy is straightforward: what data we collect, why we collect it, how we keep it secure, and what rights you have over it.

Last Updated: December 2026 256-bit SSL Secured Published in Bengali

Data Protection
We Don't Compromise

End-to-End Encryption

All data is protected with 256-bit SSL encryption. No third party can intercept it in transit.

Never Sold to Third Parties

Your data is never sold or rented. Not ever.

Full Control in Your Hands

You have full rights to view, correct, or delete your information.

No Spam

No promotional messages are sent without your permission.

1

How This Policy Works

When you nupk-'s website or app, you agree to this Privacy Policy. This document clearly explains what information we hold about you, why we hold it, and how it is kept secure.

nupk A trusted platform built for users in Bangladesh. We believe privacy is a fundamental right — not merely a legal obligation. That is why we always handle user information with the utmost respect.

Applicability

This policy applies to all nupk services, websites, and mobile applications. Third-party services (such as payment gateways) operate under their own separate policies.


2

What Information Is Collected

nupk Only the information necessary to provide our services is collected. Gathering unnecessary or excessive data is against our policy.

Data Type Example Reason for Collection Required?
Identity Information Name, Date of Birth, NID KYC Verification Yes
Contact Information Email address, phone number Account Security Yes
Financial Information BKash number, banking details Payment Processing Yes
Gaming Information Betting history, wins/losses Service Improvement Automatic
Technical Information IP address, device information Security Verification Automatic
Optional Information Profile picture, preferences Personalization No

3

How Your Information Is Used

Collected data is used solely for the purposes listed below and for no other purpose:

  • Account Management: Account registration, login, password recovery, and security verification.
  • Transaction Processing: Processing deposits, sending withdrawals, and maintaining transaction records.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Customer Support: Resolving your questions and complaints.
  • Service Improvement: Improving your overall platform experience.
  • Legal Obligations: Compliance with applicable laws and regulations.
Marketing Communications

Nupk only sends promotional messages with your consent. You may unsubscribe at any time.


4

Who Receives Your Data — Third-Party Policy

nupk Your data is never sold. However, it may be shared with third parties in limited circumstances:

  • Payment Providers: Payment providers such as bKash and Nagad receive only the information strictly necessary to complete a transaction.
  • Game Providers: Certain data is shared with game developers to ensure proper game functionality.
  • Government Agencies: Data may be disclosed where required by law.

All Third Parties nupk- are contractually bound to uphold its privacy standards and may only use your information for specified purposes.

International Data Transfers

Servers of certain technology partners may be located outside Bangladesh. In all such cases, the highest security standards are maintained.


5

Cookies & Tracking Technologies

nupk Cookies and similar technologies are used on the website. Cookies are small data files stored in your browser.

  • Essential Cookies: Required for login sessions and site security. Disabling these will prevent the site from functioning properly.
  • Functional Cookies: To remember your preferences and language settings.
  • Analytics Cookies: To monitor site usage and improve the overall user experience.

You can manage or disable cookies through your browser settings. Please note that some features may become limited as a result.


6

Data Security Methods & Technologies

nupk Industry-leading technology and processes are used to protect your information. Below is a brief overview of our security layers:

Data Encryption256-bit SSL
Two-Factor Authentication (2FA)Active
Fraud Detection SystemReal-Time
Data BackupDaily
Security AuditEvery Quarter
In the Event of a Security Breach

Should a security incident occur that may affect your data, nupk will notify you within 72 hours.


7

How Long We Retain Your Data

nupk Data is retained only for as long as necessary. Once the purpose is fulfilled, it is securely deleted or anonymized.

  • Active Accounts: All data is retained for the duration of your active account.
  • Closed Accounts: For legal purposes, certain data may be retained for up to 5 years.
  • Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
  • Log Data: Automatically deleted after 90 days as a general rule.

If you close your account, your data will be deleted upon request — however, certain information may need to be retained to meet legal obligations.


8

Your Rights

nupk- As a member, you have the following rights over your personal information:

Right to Access

You have the right to know what information nupk holds about you.

Right to Rectification

You may request that any inaccurate or outdated information be corrected.

Right to Erasure

You may request the deletion of your data under certain conditions.

Right to Restrict Processing

You may request that the use of your data be restricted in certain circumstances.

Right to Data Portability

The ability to download your data or transfer it to another service.

Right to Object

You may object to the use of your data for marketing or profiling purposes.

How to Submit a Request

To exercise any of your rights, email us at [email protected] or contact us via live chat. We will respond within 30 days.


9

Protection of Children & Minors

nupk Strictly not intended for anyone under 18. We do not knowingly collect personal data from minors.

If a minor creates an account using false information and this comes to our attention, the account will be immediately closed and all associated data will be deleted.

For Parents

If you suspect your child is using nupk, please notify us immediately. We will take swift action.


10

Privacy Policy Update Process

nupk This privacy policy may be updated as needed. For significant changes:

  • A notification will be sent to your registered email address.
  • A notification of any changes will be displayed upon logging into the platform.
  • The effective date of any changes will be clearly displayed at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated policy.


11

Contact Us

For any privacy-related questions, concerns, or requests, please reach out to our dedicated Privacy Team:

  • Email: [email protected] (Subject: Privacy Request)
  • Live Chat: Log in to the platform and chat with us directly — available 24/7.
  • Response Time: 24–48 hours for general requests; up to 30 days for complex matters.

We take every request seriously and treat your privacy with the utmost respect.

nupk-'s Privacy Commitment

We don't just write policies — we follow them. Your privacy comes first in every decision we make.

Minimal Data Collection

We collect only the information that is genuinely necessary to provide our services. Asking for more than we need is not our way.

Privacy by Design

Our systems are designed with privacy built in from the ground up — not added as an afterthought.

Full Transparency

We always keep you informed about what is being done with your data. No hidden practices.

Consent-Based Approach

Your consent is obtained before your data is used for marketing or any optional purposes.

Regular Security Checks

External experts review our security systems on a quarterly basis.

Our Commitment to Fast Response

We aim to respond to all privacy-related requests within 48 hours.

Trusted & Secure Platform

Keeping Your Data Secure nupk- Play on

Now that you understand our Privacy Policy, join nupk with complete peace of mind. Your data will always be safe — that's our promise.

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