nupk FAQ — Your Questions, Our Answers

No, each mobile number or national ID can only be used to create one account. Any attempt to register multiple accounts will result in all accounts being suspended, and any funds held may be forfeited.

Login page Click the "Forgot Password?" link. Enter your registered mobile number to receive an OTP. Verify the OTP and set a new password. You'll be back in within 2–3 minutes.

KYC (Know Your Customer) is the identity verification process. Simply upload a photo of your national ID to complete it. Without KYC, your withdrawal limit may be restricted. Verified accounts also enjoy significantly faster withdrawal processing.

Yes, personal details can be updated after identity verification. Submit a change request through Account Settings or contact support. For security reasons, additional verification may be required during the update process.

You must be at least 18 years old to register at nupk. Any account found to belong to a minor will be closed immediately. This is part of our responsible gaming policy.

Entering the wrong password too many times may temporarily lock your account. Wait 30 minutes before trying again. You can also reset your password or contact support.

Yes, you can request to close your account at any time. Contact support and make sure to withdraw your balance before closing. For self-exclusion, Responsible Gaming View page.

The minimum deposit at nupk is just BDT 100. Start small, get a feel for the games, and play only what you're comfortable with.

First, wait 15–20 minutes and try again. If the issue persists, contact support with your transaction ID. Most problems are resolved within 24 hours.

nupk does not charge any additional fees on deposits. However, your payment method (such as bKash or Nagad) may apply a small service charge as per their own terms.

Deposits are generally non-refundable once processed. However, in cases of a technical error or duplicate deposit, our support team will review it if you provide proof. Please contact us with the relevant details and your transaction ID.

Daily deposit limits vary depending on your account verification level. KYC-verified accounts have higher limits. You can also set your own deposit limit for responsible gaming.

The minimum withdrawal amount at nupk is BDT 500. Withdrawal requests below this amount will not be processed.

The reason for rejection is usually communicated via email. Common reasons include incomplete KYC, unmet wagering requirements, or incorrect payment details. Resolve the issue and try again.

nupk does not charge any withdrawal fees. However, your payment provider (bKash/Nagad) may apply their own service charges.

Daily withdrawal limits — both the number of transactions and the amount — depend on your account verification level. KYC-verified accounts enjoy higher limits.

Wagering requirements must be met before you can withdraw bonus funds. Full details are specified in each bonus's terms and conditions. Terms & Conditions Read it.

A wagering requirement means you must place bets totalling a specified multiple of your bonus before you can withdraw. For example, a BDT 100 bonus with a 10x requirement means you need to wager BDT 1000. Requirements vary for each bonus.

Some bonuses are time-limited. If not claimed within the validity period, they generally cannot be retrieved. However, you may contact support, as exceptions can sometimes be made.

Reload bonuses are generally offered to active members on a weekly or monthly basis. You will be notified via your registered mobile number or account notifications.

When a referral code is entered during registration, both the referrer and the new member receive a bonus. You can find your referral code in your account dashboard.

Yes, all games run seamlessly on mobile browsers. They work perfectly on both Android and iOS devices — no separate app download required.

Yes, all games at nupk use RNG (Random Number Generator) technology, which ensures completely random outcomes. There are no predetermined patterns — every round is independent.

Some live tables feature Bangla-speaking dealers, though this may not apply to every table. Check the language options in the Live Casino section to choose the right table.

Sports page You can bet on 100+ sports including cricket, football, tennis, and badminton. Live Betting is also available, letting you place real-time bets on ongoing matches.

Go to Account Settings and enable 2FA under the "Security" section. At login, you'll need to enter both your password and the OTP sent to your mobile. This makes your account significantly more secure.

If you suspect unauthorized access to your account, change your password immediately and notify support. We will review your account without delay.

No, nupk staff or representatives will never ask for your password, PIN, or OTP. If anyone does, it is a scam — report it to support immediately.